Terms & Conditions

Last updated: 20 September 2026

1. Who We Are

GAELIX HELLAS IKE, trading as Gaelix Marine Service, operates gaelixmarineservice.gr and supplies marine equipment, boats, accessories and technical services to individual customers and businesses.

This Privacy Policy explains how we collect, use, retain and protect personal information when you visit our website, make a purchase or contact us.

GAELIX HELLAS IKE acts as the data controller for the processing described in this policy.

Our contact details

GAELIX HELLAS IKE
8 Ippodamias Square, 4th Floor
18531 Piraeus, Greece

Email: info@gaelixmarineservice.gr

Telephone: +30 210 440 1169
Telephone / WhatsApp: +30 694 282 3344
VAT number: EL801040777

2. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

This may include:

Your name, email address and telephone number.
Billing and delivery addresses.
Company name, VAT number and invoicing details.
Account registration information.
Products ordered, order history and payment status.
Enquiries, correspondence and information provided for quotations, technical support, returns or warranty claims.
Boat or equipment details, photographs and documents you choose to send us.

Please provide only information relevant to your enquiry or order. Do not send passwords or complete payment card details by email, contact form or WhatsApp.

Information collected through website use

Our website and its service providers may process technical information such as your IP address, browser, device type, pages requested and access times.

Cookies and similar technologies may also be used. Further information is provided in our Cookie Policy.

Information from other parties

We may receive payment confirmations from payment providers, shipment updates from carriers and information from suppliers needed to fulfil an order or resolve a support request.

If you provide another person’s details, such as a delivery recipient’s name and telephone number, please ensure that they are aware of this disclosure and this policy.

3. How and Why We Use Your Information

We use personal information only where there is an appropriate legal basis.

Purpose	Legal basis
Responding to enquiries and preparing requested quotations	Taking steps at your request before entering into a contract
Processing orders, arranging delivery and providing agreed services	Performance of a contract
Managing customer accounts and order-related support	Performance of a contract and, where appropriate, legitimate interests
Issuing invoices and maintaining required records	Compliance with legal obligations
Handling statutory returns and conformity claims	Compliance with legal obligations and performance of a contract
Protecting the website, preventing fraud and resolving disputes	Legitimate interests and applicable legal obligations
Sending optional marketing communications	Consent, unless another basis is permitted by applicable law
Using optional analytics or advertising technologies	Consent where required

Where we rely on legitimate interests, we consider the impact on your rights and use only information reasonably necessary for the purpose.

Information required to process an order or issue an invoice must be provided for us to complete that transaction. Optional information and marketing choices are not conditions of purchase.

4. Payments

Payments are processed through the payment method selected for your order, which may include Piraeus Bank, PayPal or bank transfer.

Payment providers process the information necessary to authorise and complete transactions under their own privacy notices and legal obligations.

We receive information needed to reconcile payments and manage orders, such as transaction references, payment status and relevant payer details. Please enter payment card information only through the designated payment interface.

5. Who May Receive Your Information

We do not sell your personal information.

We may share relevant information with:

Payment providers and banks.
Couriers, freight companies and logistics providers.
Suppliers or manufacturers involved in direct delivery, technical support or warranty handling.
Providers supporting website hosting, maintenance, security, communications and business administration.
Accountants, legal advisers and other professional advisers.
Public authorities where disclosure is legally required.

We limit disclosures to information appropriate for the relevant purpose. Where a provider processes information on our behalf, suitable data protection arrangements are required.

Some recipients, including banks and certain carriers, may act as independent data controllers for their own processing.

6. Contact Forms, Email and WhatsApp

When you contact us, we use the information you provide to respond and manage your request.

If you choose WhatsApp, your communication also involves WhatsApp and its service providers. Their processing is governed by their own privacy terms.

We may retain relevant correspondence where needed for quotations, orders, customer support, record-keeping or legal claims.

You can contact us by email or telephone if you prefer another communication method.

7. Marketing Communications

Where required, we ask for your consent before sending promotional emails.

You can withdraw that consent at any time by using the unsubscribe option in a marketing email or contacting info@gaelixmarineservice.gr.

Unsubscribing from marketing does not prevent us from sending essential messages about your orders, payments, deliveries or service requests.

8. Cookies and External Services

Our website uses cookies and similar technologies for functions such as shopping carts, account sessions and website preferences.

Optional analytics, advertising and embedded services may involve additional processing by third parties. Where consent is required, these technologies should be activated only after you give it.

Our Cookie Policy provides further information about the technologies used and how to manage your choices.

External links and services, including payment platforms, maps and messaging applications, may have their own privacy policies. We encourage you to review those policies when using their services.

9. International Data Transfers

Some service providers or delivery partners may process information outside the European Economic Area.

Where such transfers are subject to GDPR requirements, we use an appropriate transfer mechanism, such as an adequacy decision or approved standard contractual clauses, together with additional safeguards where necessary.

You may contact us for information about the safeguards relevant to your personal data.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including applicable legal obligations.

Retention depends on the type of record:

Order and invoice records are retained for applicable accounting and tax requirements.
Customer account information is retained while needed to provide the account and related services.
Enquiries and support correspondence are retained for the request and any relevant follow-up, warranty or dispute period.
Marketing information is retained until you unsubscribe or it is no longer needed. A limited record may be retained to respect your opt-out.
Technical and security records are retained for periods appropriate to their operational and security purposes.

Information may be retained longer where necessary for a legal obligation or an ongoing claim. When no longer needed, it is deleted or anonymised.

Deleting an account does not automatically require deletion of records that we must retain by law.

11. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

Access is limited according to business needs. Security measures are reviewed in light of the information processed and the associated risks.

No website, electronic communication or storage system can be guaranteed completely secure. Please keep your account credentials confidential and contact us if you suspect unauthorised use.

12. Your Data Protection Rights

Subject to applicable conditions, you may request:

Access to your personal information.
Correction of inaccurate or incomplete information.
Deletion of information.
Restriction of processing.
Transfer of eligible information to you or another provider.
An objection to processing based on legitimate interests.
Withdrawal of consent where processing relies on consent.

You may object to direct marketing at any time.

These rights are not absolute. For example, legal record-keeping obligations may require us to retain certain transaction information.

To exercise your rights, email info@gaelixmarineservice.gr. We may request proportionate information to verify your identity. We normally respond within one month; where a permitted extension is necessary, we will explain it within that period.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

13. Complaints

If you have concerns about our use of personal information, please contact us so that we can investigate.

You also have the right to complain to a competent data protection authority, including the Hellenic Data Protection Authority in Greece.

Website: https://www.dpa.gr

You may also contact the supervisory authority in the country of your habitual residence, workplace or the alleged infringement, where applicable.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, services or legal requirements.

The latest version will be published on this page with an updated revision date. Where required, we will provide additional notice of significant changes.

15. Contact Us

For privacy questions or requests concerning your personal information:

GAELIX HELLAS IKE — Gaelix Marine Service

8 Ippodamias Square, 4th Floor
18531 Piraeus, Greece

Email: info@gaelixmarineservice.gr

Telephone: +30 210 440 1169
Telephone / WhatsApp: +30 694 282 3344